What we collect
We may collect the following information:
- name and job title.
- contact information including email address.
- demographic information such as postcode, preferences and interests.
- other information relevant to customer surveys and/or offers.
We use Google Analytics to track the numbers of visitors to our site. This is only used to monitor the number of hits on our pages and location at the country level therefore we cannot track or trace individual users or their physical addresses.
We store IP address locally on our site for in order to be able to control membership access to our products and services and provide you with a better user experience.
Cookies used on this site by third parties to provide analytics.
Although certain areas of our website are made available to all visitors, before you can use the Service, you will need to register your details with us in accordance with the registration details. If you have not already done so, please register your details. Should you not register your details, you will not be allowed to use the Service. We reserve the right to ask for your date of birth to verify your age. Please note we will not collect the personal information of any individual who tells us he or she is under the age of 18.
How we collect information from you
In order to process your account for the Service and in order to reconcile our accounts, PayPal or such other payment partner as we may use from time to time may provide us with information detailing the credits and/or debits made to your credit/debit card. We do not store credit card details nor do we share customer details with any 3rd parties.
Cookies are small files of information which are stored on your computer. Web sites you visit ask your computer to store this information and retrieve the information from your computer so that they can keep track of things like other web sites you visit or how you navigate our website or other files which provide you with the Site. For more information about what cookies are and how they work, visit www.allaboutcookies.org.
On revisiting our website or in using the files, our computer server will recognise the cookie and give us information about your use of the Site. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use the Site but you may find that the Site may not function properly or is slower than when you allow a cookie to be installed on your machine.
How we look after your information
We make sure that all the information we hold on you is as safe as possible. In addition, we have strict security procedures covering the storage and disclosure of your information in order to prevent unauthorised access and to comply with the UK Data Protection Act 1998. This means that sometimes we may ask you for proof of identity before disclosing any personal information to you.
What do we do with your information?
We use your information to process orders you make from our Site. We may contact you from time to time to let you know about our services which may include sending you newsletters and news on events that you may be interested in. You can elect not to receive such marketing material at any time by contacting us.
When do we give information that you provide us with to other people?
Apart from entities that are involved in helping us to run our Site, we never give your information to any third parties. The entities that help us run our site include PayPal and other payment processors, which provide credit card payment processing services to us.
WordPress, Optimizepress and Thrivecart provide the technology on which our Site runs, and holds and maintains the databases in which data about our users is contained. WordPress, Optimizepress and Thrivecart will only use data you provide to the extent necessary to enable us to operate the Site.
We reserve the right to access and disclose individually identifiable information (i) to comply with applicable laws and government requests, (ii) to be able to operate our systems properly or (iii) to protect ourselves or our users.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
You have the right to ensure:
- we process your data fairly and lawfully within the consent you have provided us.
- your data is accurate
- not excessive
- data is secure.
- have your data updated and amended if it is incorrect, out of date or incomplete.
- restrict the level of processing or automated processing.
- know how long we keep your data.
- ask us to erase your data at any point and be forgotten.
- ask us to provide details of your personal data we hold.
You can do this by using the Contact Us form. We will of course need to verify your identity before we can speak to you about the data or act on your instructions. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.
How to contact us
If you ever want to change any information you have provided to us please contact us by:
Using the contact form on our website.
Post: 1st Floor, The Smithyside 7 Bell Villas, Bell Villas, Ponteland, Newcastle upon Tyne NE20 9BD.